As discord user @emansipater brought up, in order to further DAppNode’s mission of creating a decentralized hardware infrastructure layer, a lot of users would feel a lot more comfortable deploying this decentralized infrastructure for validating Eth2 if there was a committed premium support tier to help them quickly resolve problems that might arise during the running of the infrastructure with DAppNode.
I am extremely favorable about this, and something we have considered in the past.
Going over the considerations before taking such a step, we need to clearly set the scope of such support system - to see what would it take to deploy, and to see what would have to fall out of it.
On the cautious side, I can see the big headache of providing support for downstream integrations, and of DAppNode in particular. Problems might actually come from:
- Client implementations
- Hardware manufacturers
- Routers/Networking issues
Some of these things can be solved by a good technician (for example some, but not all networking issues), and other things are out of the DAppNode’s sphere of influence, so even with the best intentions we couldn’t do anything about.
Trying to define user expectations would help us define the right approach to this service, so over to you: